Follow Us:

call us at
781-341-1600


contact us here

frequently asked questions

WHERE ARE YOU LOCATED?
We have six locations. Click here to locate the showroom closest to you. Please call ahead to arrange an appointment for showroom visits.
Main line: 781.341.1600

Back to Top

 

WHAT ARE THE OFFICE HOURS?
Our Stoughton & Woburn offices are open from 8:30 AM to 5:00 PM, Monday through Friday and on Saturdays by appointment only from 9:00 AM to 1:00 PM.  Our satellite showrooms; Boston, Hyannis, Newport & Providence are open by appointment only Monday-Saturday.  If you have an emergency outside of these times, we do have a 24 hour emergency phone number on our recorded message - you may call this number for immediate help. 

Back to Top

 

HOW DO I PLACE AN ORDER?
The knowledgeable and experienced staff at Rentals Unlimited can help explain our products, arrange for your items delivery, and answer any of your questions.
Back to Top

 

WHAT IS NEEDED TO PLACE AN ORDER?

  • Billing address, phone numbers and email (fax is also useful but not necessary)
  • Shipping address, on site contact, contact phone (phone numbers and a contact person is useful if the location is residential or remote)
  • Event date, time, and duration
  • Shipping date and time (if we are to deliver the items)
  • Pick up date and time (if we are to pick up the items)

Rentals Unlimited requires a 20% deposit to reserve your order and the invoice needs to be paid in full before the items are delivered.  If paying by credit card, this info will be required when you are placing the order.  See "What are my payment options?" below for the acceptable methods of payment.  Please check with your venue to confirm delivery and pick up times.  Different venues have different policies about leaving and storing your rental items at their facility.  It is the billing party's responsibility to make sure that the delivery dates and times on the invoice are accurate and finalized at least 24 hours in advance of the ship date.
Back to Top

 

WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards (VISA, MasterCard, American Express, and Discover), cash and checks.  A 20% deposit is required to reserve your items.  Full payment must be received prior to the ship date of your event. If paying balance by check, it must be received in Stoughton a minimum of 7 days in advance of delivery.   A larger deposit may be required for any specialty items you may be renting.  If your business is interested in renting from us often, please contact our accounting department to arrange a billing cycle and a line of credit.
Back to Top

 

HOW LONG CAN I RENT ITEMS FOR?
The prices that are quoted are "per event."  Consecutive days of use will incur additional charges according to our price schedule.  We prefer to deliver the day before your event and pick up the day after the event whenever possible.  The delivery dates do not factor into the rental price, only the number of days the items are actually being used.
Back to Top

 

DO YOU CHARGE DELIVERY FEES?
Delivery and pick up fees are quoted as a round trip fee.  Delivery and pick up rates are based on the time of delivery / pick up, and the location of your event.  It is strongly recommended that the customer or an entrusted person be available onsite for delivery and pick up times. Please note: Our normal delivery and pick up times are Monday through Saturday, 8 AM - 5 PM. Any deliveries or pickups made outside of these times may incur extra charges.  Please call us for pricing specific to your event's times and locations.
Back to Top

 

WHAT IS YOUR POLICY ON MISSING OR DAMAGED GOODS?
The customer is responsible for damaged or missing items.  Extra charges will be imposed on the billing party to repair, or replace any item due to abuse, loss, misuse, theft, overload or negligence. In the case of missing equipment, it is the billing party's responsibility to locate lost or stolen goods. The billing party is required to read over their rental order carefully for errors in quantities, delivery / billing info & pricing before the items are delivered.
Back to Top

 

WHAT OTHER CHARGES MIGHT I INCUR?
You may be charged an increased delivery fee if your delivery site requires that equipment be taken up stairs, or an excessive walk by our delivery/pick up crew.  If our delivery or pick up schedule is delayed due to your event, an additional charge may apply.  Equipment that is added to your order after it's delivery will be subject to an additional fee, and can only be added if our delivery schedule permits.  You are welcome to come pick up and return items at our Stoughton location where no delivery or labor fees would apply.
Back to Top

 

CAN YOU SET UP OR BREAK DOWN THE EQUIPMENT AT MY EVENT?
If you need us to set up your rental equipment, there will be additional charges and arrangements must be made at least one week in advance of your delivery date.  The set up of different equipment incurs different charges.  It is advised that you check with your venue or caterer to see if and what they will set up.  Set up for our dance floors and staging are factored into the rental price.
Back to Top

 

DO YOU REQUIRE A DAMAGE WAIVER?
Although not required, the damage waiver is an option for customers who want to insure their rental orders. The damage waiver costs 10% of the total retail rental price of your order and covers reasonable, accidental damage to the equipment. It does not cover lost items and is non-refundable. If the damage waiver is declined, and damages occur, the customer will be responsible for the replacement cost of the damaged items.
Back to Top

 

WHAT IS YOUR CANCELATION POLICY?
Individual items can be canceled from your order at any time prior to delivery (providing the items are not specially ordered for your event).  Orders cancelled the day before, the day of, or at time of delivery, are subject to a cancellation fee.  Credit cannot be given for items on your order that were unused.
Back to Top

 

MY QUESTION WAS NOT ANSWERED, HOW COULD I OBTAIN MORE INFO?
If you have any further questions, please call us at (781) 341-1600, or e-mail us at
This email address is being protected from spambots. You need JavaScript enabled to view it. . Our experienced and knowledgeable staff would be happy to walk you through the rental process
Back to Top